Old system: 5 minutes, one form, one envelope
New system: 3 hours+, one form, no envelope, innumerable phone calls, emails, 7 “quick reference guides” so far.
I have had no lunch. I have papers for something else to get out this afternoon. My sense of humour has died entirely. The virtue points I ought to have clocked up by managing to be unfailingly civil to the support team on the phone and by email ought to make me ruler of the galaxy in my next life.
*In my calmer moments, I think the system has the potential to be very good. The implementation of it, however, assumes that we are all giant medicine departments with multiple clerical staff using it all the time. This is not the case. We have been explaining that this is not the case for over a year of consultation, but still get university (not external) people responding to our query of “How will get the information to do X” with “You do X already so you will have that information” without getting the fact that not everybody does X. And that no, people who use the system for 5% of their job as a low priority are not going to totally re-organise their working life around it.